FAQ

To begin, simply choose your favourite articles, colors and sizes then click on the "Add to Cart" button located next to the item you wish to purchase. To finalize your purchase after modifying the quantity, simply click on the "Checkout" button. Once you’ve completed the order form with all the necessary information, you can move forward with the shipment and payment process by selecting "Continue to shipping" and "Continue payment." Lastly, select the "Complete order" option. After your purchase is complete, you will receive an email confirming your order.

Please reach out to our Customer Service department for assistance. You can contact them by calling the provided numbers, sending a direct message on Facebook or Instagram, or sending an email to the specified address.

Discover the seamless return experience tailored to your needs with our company's guidelines, thoughtfully outlined in the Returns and Exchanges section. Alternatively, our dedicated support staff is always ready to provide you with exceptional assistance.

Free Delivery.

Delivery time is based on your location, usually, it takes 3-5 days to get you delivered your online order.

Thank you for choosing our brand! Please note that the summary of your order may not be sent immediately upon submission. However, rest assured that any potential delay should be minimal, typically just a few minutes. Discover the hidden treasures of your "Spam" mailbox, where messages may have found their way due to your email settings. Uncover the possibilities that await! For any inquiries regarding non-receipt of our email, kindly reach out to our esteemed Customer Service team. At Zenat Shoes, rest assured that our team will diligently verify the successful placement of your purchase and make any necessary adjustments to your email address. Your satisfaction is our top priority.